Keep Good records

Collect initial information about the issue or interaction.   Examples include things like 

• date, time, location n
• names/titles of all individuals involved, including observers
• contact information
• specifics of what is said

Sometimes an individual will not give their name; not to worry.  Make note of the physical description – age, height, weight, hair style/color, distinctive features, clothing.   

Make a log to track ongoing communications. Accurate records are vital to confirm your need and request for a specific accommodation.  In addition, keep copies of all documents, notices, or letters you receive in one place with your logs. Should you later get help from a disability advocate or others, they will use this documentation to show your self-advocacy efforts.  Interact in writing 

Ask for written communication about the action or decision.  This can be added to your file of records and used in the future to help with your case. Send a summary letter of your conversation outlining the key points and your understanding of the status of the issue or situation. This will give them a chance to respond if there is not a shared understanding of what has happened, and a record should they not put something in writing for you.   

If the situation or issue has been resolved to your satisfaction, send them a thank you letter.  Build good will for the future.